Associate Manager Customer Loyalty

Job Summary:

Leads the development, execution, measurement, and optimization of customer loyalty initiatives designed to increase member acquisition, engagement, retention, frequency, and value. Uses customer, offer, and program performance data to identify trends, uncover opportunities, and translate insights into actionable business recommendations. Partners cross-functionally across Marketing, Digital, Analytics, Finance, Technology, Merchandising, and Store Operations to execute loyalty strategies and improve the customer experience.

Job Responsibilities:

• Leads day-to-day activities of a group of team members, ensuring timely completion and strategic soundness of decisions. May assign, monitor and review progress and accuracy of work, direct efforts and provide technical guidance on more complex issues. May provide input into hiring, firing, and performance reviews.
• Establishes objectives and communication policies, provides constructive discipline, and builds employee morale.
• Presents deliverables and post-analyses specific to area of responsibility to key internal clients and executive management.
• Plays a key role in creating and performing analysis for strategic project-based initiatives.
• May lead client meetings to understand business needs and objectives. Communicates and partners cross-functionally to understand, recommend and implement strategies.
• Develops and delivers training and support for new processes for area of expertise.
• Makes tactical recommendations to key stakeholders based on historical data and/or current trends.
• Reviews and validates recommendations for area of expertise. Ensures analysis and recommendations align with strategy.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor's degree and at least 2 years of experience in promotions, marketing, analytics, retail, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis or High School Diploma/GED and at least 4 years of experience in promotions, marketing, analytics, retail, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Master’s degree or MBA.
• Experience in customer loyalty, CRM, personalized marketing, customer lifecycle management, or loyalty offer strategy.
• Experience developing or managing customer loyalty offers, promotional programs, or personalized marketing campaigns.
• Experience with customer segmentation, targeting, personalization, or next-best-action strategies.
• Experience with loyalty, CRM, marketing technology, or promotional platforms used to execute personalized customer experiences.
• Experience evaluating loyalty program performance using customer engagement and financial measures, including redemption, frequency, basket, incremental sales, or program investment

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $65000 - $113750 / Salaried