Manager, Distribution Centers Quality

Job Summary:

The Quality Manager executes the Distribution Center Quality strategy and operating model while partnering directly with DC Operations to improve performance against established quality metrics and standards. This role supports the implementation and assessment of quality programs, monitors performance trends, conducts operational reviews and quality assessments, identifies defects and process gaps, and works collaboratively with site leadership to develop and sustain corrective actions. The Quality Manager is responsible for converting network quality expectations into practical operational execution and continually improving outcomes related to store service, customer satisfaction, safety, inventory accuracy, product handling, and cost. The role uses data, structured problem solving, and strong partnership with Operations and cross-functional teams to prevent recurrence, validate improvement, and strengthen process discipline across assigned distribution centers.

Location: This role will office out of any one of our 15 Regional Distribution Centers across the U.S. and Puerto Rico:

Hartford, CT / Easton, PA / Linden, NJ / Perrysburg, OH / Anderson, SC / Pendergrass, GA / Jupiter, FL / Valparaiso, IN / Bolingbrook, IL / Mount Vernon, IL / Windsor, WI / Waxahachie, TX / Woodland, CA / Moreno Valley, CA / Carolina, Puerto Rico

Job Responsibilities:

• Manages day-to-day activities of a group of employees. Assigns, monitors and reviews progress and accuracy of work, direct efforts and provide technical guidance on more complex issues. Oversees and initiates the hiring, firing, and performance review processes.
• Provides management to the team to meet objectives, improve processes and improve stakeholder's satisfaction. Erroneous decisions or failure to achieve results may add to costs and may impact the short-term goals of the department/company.
• Interacts and works collaboratively with peers within and outside of the department, normally involving matters within the department, with other departments or across the company. May lead a cooperative effort among members of a project team.
• Managers and works on issues of a diverse scope, where analysis of the situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Provides advanced expertise and knowledge in complex area of specialization.
• Accepts responsibility for delegated decision-making and reinforces and influences others to demonstrate the same support for empowered decision-making. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
• Provides guidance to departmental employees working within the latitude of established policies. Develops procedures that affect the area under management.
• Outlines specific objectives and processes that are focused on generating innovative solutions to business problems.
• Develops and submits ideas which support the achievement of innovative goals. Implements innovative processes or changes that support the goals of the function or department.
• Manages, develops and controls departmental expenditures against the expense budget.
• Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor's Degree and at least 2 years of experience in a supply chain or business role OR a High School Diploma/GED and at least 5 years of experience in a supply chain or business role.
• At least 1 year of direct leadership, indirect leadership and/or cross-functional team leadership.

Preferred Qualifications

• Bachelor's degree in Supply Chain, Operations Management, Industrial Engineering, Quality, Business, or a related field preferred.
• Progressive experience in distribution center operations, quality, process improvement, industrial engineering, inventory control, or a related operational function.
• Demonstrated experience using operational metrics and data to identify defects, performance gaps, trends, and improvement opportunities.
• Experience conducting operational assessments, audits, process observations, or quality reviews and documenting objective findings.
• Working knowledge of root-cause analysis, corrective action, process standardization, and continuous improvement methodologies.
• Ability to partner effectively with distribution center leaders and frontline teams to implement improvements without disrupting operational execution.
• Strong analytical skills and proficiency translating data into clear findings, priorities, and action plans.
• Demonstrated ability to manage multiple improvement initiatives, follow corrective actions through completion, and validate sustained results.
• Strong written and verbal communication skills, including the ability to present findings constructively and influence action across functions and levels.
• Knowledge of Lean, Six Sigma, quality management systems, or related operational excellence practices preferred.
• Experience in a multi-site retail distribution, fulfillment, logistics, or similarly complex operating network preferred.
• Ability and willingness to travel regularly to distribution centers to conduct assessments, support implementation, and collaborate with site leadership.

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $100000 - $175000 / Salaried